Yes, indeed! A customer good will takes care of you if you take care of your customers.Live customer support is the best way to gain your customers` trust and satisfaction. Amongst all the benefits that are attached to customer support, the first one probably would be you are one to one with your prospect as much as a physical store salesman is. The way a salesman gets to answer all the queries of the customers and bring value to the business you can now do the same though live customer support. Before Live chat was available customers were kind a lost in a sea if a question arises in their minds when shopping for an eCommerce website. Now the assistance is right at their desktop or for that matter palm top or lap top.

Assistant works like a charm if it is offered immediately. It’s quite possible a customer can email with their entire possible questions but in the modern world does anyone have time for this. I don’t think so. You have to be there when they are in the process of making a sales decision. If you are not, Customer is on its way to buy from somewhere else to quicker support and ready product/service information.

So who would not like to learn more about the benefits of live Customer support? Below are 7 benefits to start with:

  • Getting everything done in writing especially the agreements so that both business and the customer knows what has been promised.
  • You can feel lesser stress since you are not talking to a frustrated customer face to face, rather chat to chat. Lesser stress, more concentration!
  • Communication is very clear and apparent as compared to the emails coming back and forth.
  • They feel free to call for someone else
  • They save time by not being on hold or repeating the same information over and over again
  • They get to maintain their privacy, since they don’t have to worry about being overheard on the phone at work